EXCHANGES & RETURNS

• We want you to love your BALVEA purchase.If you change your mind or need a different item, you can request an exchange within 15 days of receiving your order.Items must be returned unused, unworn and in their original condition and packaging, with all tags and accessories included.

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FREE UK SHIPPING

Free UK shipping applies to eligible orders as stated on our website.

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YOUR CONSUMER RIGHTS

Your statutory consumer rights are not affected by this policy. For online purchases in the UK, additional cancellation and refund rights may apply under applicable consumer law.If your item arrives faulty, damaged or not as described, please contact us so we can assist you in accordance with your legal rights.

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HOW TO REQUEST AN EXCHANGE

Please contact balsantos24@gmail.com with your order number and details of your request.